My Recent Customer Service Experience
There’s nothing like a bad customer service experience to remind you of how critical customer service can be to the success of an organization. I recently tried to cancel a credit card I’d had for 38...
View ArticleWhat Does the Commercial Real Estate Market Look Like for the Rest of 2012...
2012 has been a successful year. Although the year is nearly over, there is still much work to be done. The uncertainties facing the nation in 2013 – the Fiscal Cliff, tax changes, interest rates, job...
View ArticleCustomer Service from Stewart’s Perspective
Because customer service relies so heavily on responding to a customer’s unique needs, Stewart focuses a great deal of time on truly getting to know our customers. In addition to regular interaction,...
View ArticleCreating a Great Place to Work
I have always been fascinated by the study of human behavior. If there is one thing I have learned, it is that environment is often overlooked, but is in fact the most critical dynamic in...
View ArticleStewart Talks Community
As a representative of the title industry, no one knows better than you that the community places their implicit trust in us to properly deal with their greatest assets. Think about that. Whom do you...
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The Latte Experience
At the recent Inman Real Estate Connect conference in New York City, I participated on a panel entitled “What Does the Industry Need to Do to Make the Latte Vision Happen?” Brad Inman moderated a panel...
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